Terms and Conditions
Effective Date: 14/10/2024
Welcome to Da’ Lorenzo’s website. By accessing, browsing, or using this website , any of our restaurants and related services, you agree to comply with and be bound by the following terms and conditions, as well as any applicable laws. These terms apply to all users of the website, customers who purchase food and beverages from Da’ Lorenzo (online or in-store), and anyone who engages with Da’ Lorenzo services.
1. General Use of Website
1.1 Website Access
By accessing our website, you agree that you are of legal age in your jurisdiction and possess the legal capacity to enter into these Terms and Conditions. Use of this website is at your own risk. Da’ Lorenzo reserves the right to restrict or terminate your access to the website at any time without prior notice.
1.2 Content Ownership and Use
All content on this website, including but not limited to text, images, graphics, logos, and digital downloads, is owned by Da’ Lorenzo and protected under copyright and intellectual property laws. You may not reproduce, distribute, or transmit any materials from this site without express permission from Da’ Lorenzo.
1.3 Prohibited Conduct
You agree not to engage in any unlawful, abusive, or disruptive behavior while using this website. Any attempts to hack, interfere with, or exploit vulnerabilities in the website or its services will lead to immediate termination of access and may be reported to law enforcement authorities.
1.4 Third-Party Links
Our website may contain links to third-party websites. Da’ Lorenzo is not responsible for the content, terms, or privacy practices of third-party websites. Accessing any third-party websites is at your own risk.
2. Online Orders and Purchases
2.1 Eligibility for Online Orders
To place an order on our website, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By placing an order, you confirm that all information you provide is accurate and complete.
2.2 Payment
We accept various forms of online payment, including credit/debit cards, and any other payment methods offered at checkout. All payments are processed securely through a third-party payment gateway. Da’ Lorenzo is not liable for any errors or security breaches occurring through third-party payment processors.
2.3 Order Acceptance and Cancellation
Once you place an order online, you will receive an email confirmation. Da’ Lorenzo reserves the right to accept or cancel orders for any reason, including but not limited to stock availability, delivery constraints, or pricing errors. In the event of order cancellation, you will receive a full refund of any payments made.
2.4 Pricing and Availability
All prices listed on our website are in Euro (€) and include applicable taxes unless otherwise specified. Prices and availability of items are subject to change without notice. We strive to keep our website updated with accurate information, but we do not guarantee that all menu items listed will be available at all times.
2.5 Delivery Policy
For online orders requiring delivery, Da’ Lorenzo will attempt to deliver the order within the estimated delivery time provided at checkout. Delivery times may vary due to traffic, weather, or other unforeseen circumstances. Da’ Lorenzo is not liable for delays in delivery or for orders that cannot be fulfilled due to incorrect address information provided by the customer.
2.6 Refunds and Returns
Due to the perishable nature of our food products, refunds or exchanges are only available for orders that are incorrect, damaged, or missing items. If you experience an issue with your order, please contact us within 24 hours, and we will do our best to resolve the situation.
3. In-Store Dining and Takeaway Orders
3.1 Reservations
While we strive to accommodate all customers, Da’ Lorenzo cannot guarantee seating for walk-in guests. We recommend making a reservation in advance, particularly during peak hours. Da’ Lorenzo reserves the right to cancel or modify reservations as necessary.
3.2 In-Store Policies
Customers are expected to behave respectfully toward staff and other patrons. Disruptive behavior, including but not limited to loud or abusive conduct, will result in removal from the premises. Da’ Lorenzo reserves the right to refuse service to any customer at its discretion.
3.3 Allergies and Dietary Preferences
While we strive to accommodate various dietary restrictions, Da’ Lorenzo cannot guarantee that our food is free from allergens such as gluten, dairy, or nuts. It is the customer’s responsibility to inform the restaurant of any allergies or dietary preferences when placing an order. Da’ Lorenzo is not liable for any allergic reactions or health issues arising from the consumption of our food.
4. Liability Disclaimer
4.1 Limitation of Liability
To the maximum extent permitted by law, Da’ Lorenzo shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. This includes but is not limited to any errors, interruptions, or inaccuracies on the website, delays in delivery, or damages from consuming our products.
4.2 Force Majeure
Da’ Lorenzo is not liable for any failure to fulfill obligations under these terms due to circumstances beyond its control, including but not limited to acts of God, natural disasters, pandemics, labor strikes, or government restrictions.
5. Privacy Policy
5.1 Data Collection
Da’ Lorenzo may collect personal information such as name, contact information, and payment details when you interact with our website, place an order, or dine at our restaurant. We use this data to fulfill orders, improve customer service, and enhance your overall experience with Da’ Lorenzo.
5.2 Data Security
We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no online platform can be completely secure, and Da’ Lorenzo cannot guarantee the absolute security of your information.
5.3 Third-Party Services
Our website uses third-party services (such as payment processors and delivery platforms) that may collect additional information. Please review their respective privacy policies, as Da’ Lorenzo is not responsible for third-party data practices.
6. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malta. Any disputes arising from the use of the website or the purchase of our products shall be subject to the exclusive jurisdiction of the Maltese courts.
7. Amendments to Terms and Conditions
Da’ Lorenzo reserves the right to modify or update these Terms and Conditions at any time without prior notice. The revised terms will be posted on this page, and continued use of the website or services constitutes acceptance of the updated terms.
8. Contact Information
For questions regarding these Terms and Conditions or for any inquiries, please contact us at:
Da’ Lorenzo
Carob Tree, Food Court,
Spinola Park, Triq Mikiel Ang Borg,
San Ġiljan, Malta
Phone: +356 7773 1111